At Theo Hospitality, we believe that planning a trip should feel exciting, comfortable and stress-free. Respecting your privacy is an important part of that experience.Whether you are exploring domestic tour packages from Kerala, planning an international holiday or contacting us about travel arrangements, we want you to feel comfortable sharing the information needed to help plan your journey.This Privacy Policy explains what information we collect, how we use it, when we may share it and the choices you have regarding your personal information when you visit our website or contact our team.
Theo Hospitality Pvt Ltd is a travel and hospitality service provider based in Kerala, India. We help travellers explore destinations across India and abroad through travel planning, tour packages, accommodation arrangements, transportation and related travel assistance.
Website: https://theohospitalitypvtltd.com/
We collect only the information we reasonably need to respond to your enquiries, understand your travel requirements and provide the services you request.
Depending on how you interact with us, this may include:We collect only the information we reasonably need to respond to your enquiries, understand your travel requirements and provide the services you request.
Depending on how you interact with us, this may include:
Information You Share With Us
When you contact us through our website, phone, email, WhatsApp or social media, you may provide:
Your name
Phone number and email address
Preferred destination and type of travel enquiry
Travel dates, number of travellers and other trip preferences
Your message, questions or special travel requirements
You can choose what additional information to share when making an enquiry. Please avoid including unnecessary sensitive personal information in a general contact form.
If you decide to proceed with a tour package or booking, we may need further details to arrange the services you request. Depending on your itinerary, these may include passenger details, passport information, date of birth, nationality, accommodation preferences and other information required by the relevant travel service provider.
We will request such information when it is relevant to your booking or travel arrangements.
Where payments or bookings are handled through us or an external service provider, we may receive details such as your booking reference, payment status, invoice information and transaction confirmation.
Any payment information you provide directly to a third-party payment provider is handled under that provider’s applicable privacy and security practices.
We may retain relevant emails, messages, calls and enquiry records so we can respond to your questions, follow up on a request and maintain an accurate record of your booking or service arrangements.
When you visit our website, certain technical information may be collected automatically by the website or its service providers. Depending on the features enabled, this may include your IP address, browser type, device information, pages visited and basic website usage information.
This information may help us maintain website security, identify technical problems and understand how visitors use our websit
Your information helps us make the travel planning process more straightforward and provide the assistance you ask for.
We may use it to:
Respond to enquiries and questions.
Suggest relevant domestic or international travel options.
Prepare quotations, itineraries and booking details.
Arrange accommodation, transportation and other requested travel services.
Coordinate with relevant airlines, hotels, tour operators and service providers when necessary for your arrangements.
Help with travel documentation or visa-related processes where such assistance is requested.
Send booking confirmations, itinerary updates and important travel information.
Manage payments, refunds, cancellations and booking changes where applicable.
Improve our website, customer service and travel-planning process.
Protect our website, prevent misuse and meet applicable legal requirements.
We aim to use your information for the purpose for which it was collected, or another purpose that is appropriately explained and permitted under applicable law.
We understand that your personal information matters to you. We do not sell your personal information to third parties.
We may share relevant information with the following parties when reasonably necessary for your enquiry, booking or another permitted purpose:
Travel service providers: Airlines, hotels, accommodation providers, transport operators, tour operators and other suppliers involved in your requested arrangements.
Visa and travel assistance providers: Where you request help with visas, travel documentation or related services, relevant details may need to be shared with the appropriate provider or authority.
Technology and website service providers: Website hosting companies, enquiry-form services, email providers, booking systems and other technical partners that help us operate our website and manage communications.
Payment providers: Where applicable, payment processors may handle transactions and associated payment information.
Authorities and legal bodies: We may disclose information when required by law or when necessary to address a lawful request, protect rights, investigate suspected fraud or respond to a genuine safety or security concern.
We aim to share only the information reasonably necessary for the relevant purpose. Where a third-party provider receives your information, that provider may process it under its own terms and privacy practices.
Some international tour arrangements may require relevant passenger details to be shared with airlines, hotels, travel operators or other service providers located outside India.These providers may process your information in another country to deliver the services you request. Privacy laws and protections may differ between countries.When arranging international travel, we aim to share only the details needed to support your booking and related arrangements, in accordance with applicable requirements.
Our website may use cookies or similar technologies to support basic website functions, remember certain preferences, improve performance and understand website usage.Some features, such as embedded Google Maps, Google Reviews or social media content, may also involve third-party technologies.You can manage or delete cookies through your browser settings. Depending on your settings, some website features may not function as intended.Where consent is required for non-essential cookies or similar technologies, the relevant choices should be provided through the website’s cookie settings or consent mechanism.
Our website may contain links to external websites, booking services, maps, social media platforms or other third-party services to help you explore destinations and travel options.Once you visit an external service, its own privacy policy and terms may apply. We do not control how independent third parties collect or use information on their websites.We encourage you to review their privacy policies before sharing personal information directly with them.
We take reasonable steps to protect the personal information entrusted to us against unauthorised access, misuse, loss or disclosure.These steps may include limiting access to information, using appropriate website and account security measures, and working with service providers that support the secure handling of information.However, no website, electronic transmission or storage system can be guaranteed to be completely secure. We encourage you to use trusted devices, protect your accounts and avoid sending sensitive details through unsecured channels.If you believe your information has been used improperly or you have a privacy concern, please contact us so we can review it.
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, managing bookings, providing requested services, maintaining appropriate business records and meeting legal obligations.For example, an unanswered travel enquiry may not need to be retained for as long as information relating to a completed booking or financial transaction.When personal information is no longer required, we will take appropriate steps to delete it, anonymise it or otherwise handle it in accordance with applicable requirements, subject to any lawful retention obligations.
We may contact you about an enquiry you have made, a booking you have requested or important information related to your trip.We will send optional promotional communications only where permitted and, when required, with your consent. You can ask us to stop sending promotional messages by replying to the message or contacting us directly.Even if you opt out of promotions, we may still need to send essential service or booking communications.
Our website and travel services are generally intended to be used by adults planning their own travel or making arrangements for others.When a booking includes a child, a parent, guardian or other appropriately authorised adult should provide the information necessary for the booking and travel arrangements.We do not intend to collect children’s personal information directly through the website without an appropriate purpose and the permissions required under applicable law.
If you have questions about this Privacy Policy, want to update your information or have a concern about how your personal information is handled, please contact us.
Theo Hospitality Pvt Ltd
Address: Kochappilly Road, Kesaveeyam, Palarivattom, Ernakulam, Kerala 682025, India
Phone: +91 7907379313
Email: info@theohospitalityprivatelimited.com
Website: https://theohospitalitypvtltd.com/
We appreciate the trust you place in Theo Hospitality. We will do our best to handle your information responsibly and communicate with you clearly.
Tell us your plans, and let us help you create a journey tailored to your needs.
